Wilkof Industrial Returns PolicyContent
Defective product must be returned during manufactures warranty period. WilkofIndustrial.com will provide a shipping label for return within the first 30 days after purchase. After 30 days return shipping will be the customer responsibility. WilkofIndustrial.com will need to be contacted before any defective product returns. Upon approval WilkofIndustrial.com will issue an RA. This RA and the original receipt must be included with the returned item.
If you purchased the wrong product
Please contact us first before returning the product/products and include: order number, the product/products you wish to return, and the the reason for the return. All stock items are subject to a 10% restocking charge. A stock item refers to any item we stock in our warehouse. We will waive any restocking charges on stock items if a replacement item is ordered. Wilkof Industrial will issue a shipping return label at the customers request but it is the responsibility of the buyer. Credit will not be issued until we receive the product.
If we shipped the wrong product
Wilkof Industrial must be notified within 10 days of delivery. Please contact us first before returning the product/products and include:order number and the incorrect item. Wilkof Industrial will provide a shipping label for the return. Credit will not be issued until we receive product.